I bought these flowers for a coworker whose mom passed away. I do not live in her state and as a matter of fact, I had called many other florists trying to give them my business. No one else answered the phone. I left a message on the receipt that I wanted a picture of the bouquet before it was sent and that's exactly what I got. As a matter of fact, I work from home so I didn't answer the lady right away. She kept reaching out until she got a hold of me, sent the bouquet to another phone number at my request and allowed me to approve it. I thought it was going to take an hour to get to her house and she had the flowers 10 minutes after. These people are prompt, have great customer service and charge very reasonable prices. If I ever need to buy flowers for somebody else in that area again, these will be the people I call.